Conflict Resolution

S.T.E.P.S

Stop

Cool Down
Set Ground Rules

Agree to solve the problem
No name calling or fighting
Be as honest as you can
Do not interrupt
Keep it confidential

Tell the Story

One person talks at a time
Use active listening skills
Clarify feelings

Explore Solutions

Look at all possible options or choices
Get help from an adult

Plan

Identify actions to be taken
Agree to plan
Follow the plan
Evaluate the outcome
Try again if not successful

Self Praise

Congratulate yourself and each other for solving the problem in a peaceful manner
Make a commitment to continue

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